Nov. 6, 2009 happens to be the PHH 2nd year Anniversary having Goth as party theme, though Nov. 5 was really the exact date, just so happen that it falls to Thursday and we need to make the party during our last day of the week for us not to be groggy and stressed. Every one participated by simple wearing black outfits and others like me wore costumes just to be in character for the said event, which I love doing so much cause it's a statement for my part.
A year ago, I said that we are fighting for this account, this family, this team and this job. Still the same since we need to prove ourselves worthy to our clients, to our big bosses. But we're all happy to do that cause it's a big thing for us. Still facing lot's of escalations and difficulties, but then again we try to do our best and try to work things out.
The biggest challenge happened just 2 weeks after the event when the big news exploded like a bomb, one of our team has been taken out and every one was being interv
iewed if they can be transferred to our voice team. After a week some undergone COL training but didn't finish it cause they were all requested to go back to production and work on the same process, however with the biggest challenge when it comes to their stats.
As of now now, we're all getting ready for the long weekend vacation since we are following the holidays in US. We still have a lot to face and a lot to prove to our clients, we still need to work on our productive utilization since we're not hitting our metrics for the 3rd quarter. I know that we will be moving forward and we'll stay being together for a longer time. Some of us already left and found bigger opportunity and I'm happy for them cause they are growing. In time it'll be for some of us who are left.
PHH is still the one family, one team and has one goal that we knew since it started 2 years back, and we're keeping it that way. Our goal is to help build American Dreams, we are all in one team and we work as one team though some of us don't work that way, we totally understand why. Of course, we are one big happy family, who always find time for each other, a helping hand and a shoulder to cry.
A PM who loves to give out chocolate incentive though we are hoping and wishing for bigger ones, we thank him. Our supervisors who are truly understanding specially my team's supervisor who is very open and kind hearted. Our QA's who are the biggest critics and most dangerous species on the floor. Our trainer, though she talks a lot, she's still one of the walls that we have in PHH. Shall I mention out SME's? who are kinda bossy at times, who irate us whenever RUSH tasks were being sent coz there's no warning, he'll just sue you about the task being lapse.
To the PHH Team, long live!!! We still have a lot of challenges and difficulties to face. But I know that in our hearts, we are all ready. Always been ready to fight anytime. God Bless us all.
And to my TPV family, hoping that we all stay the same as intact as we are since the first time that we all have been together.
We are ready for more anniversaries to come!!!
